Appointment & Booking Automation

Let customers book 24/7 while you sleep

Taking appointments by phone and LINE messages is killing your productivity. Double bookings happen, no-shows waste time, and you are glued to your phone during business hours just to schedule appointments. Our Appointment & Booking Automation gives your customers a simple way to book online 24/7 while automatically managing your calendar, sending reminders, collecting deposits, and reducing no-shows by 60-80%. Perfect for salons, clinics, spas, consultants, tutors, studios, and any service business in Thailand where time is your inventory.

Who It's For

  • Salons and spas losing revenue to no-shows
  • Medical/dental clinics with manual appointment books
  • Fitness trainers and yoga studios managing schedules via LINE
  • Consultants and coaches double-booking by accident
  • Beauty services spending hours on phone scheduling
  • Pet groomers, tutors, photographers needing calendar automation

Problems We Solve

  • Spending 2-3 hours daily answering booking messages
  • Double bookings causing customer complaints
  • No-shows costing 20-30% of potential revenue
  • Cannot take bookings after hours or during service
  • Manually sending reminders to every customer
  • Collecting deposits is awkward and inconsistent
  • No visibility into weekly/monthly booking patterns
  • Rescheduling causes chain of phone calls

Core Deliverables

Multi-Channel Booking

Book anywhere, sync everywhere

  • Branded booking website
  • LINE chatbot booking
  • WhatsApp booking flow
  • Facebook/Instagram direct booking
  • Embed widget for your website
  • QR code for walk-in bookings

Smart Calendar Management

Never double-book again

  • Real-time availability checking
  • Multi-staff calendar sync
  • Service duration rules
  • Buffer time between appointments
  • Block-off time management
  • Google Calendar 2-way sync

Customer Self-Service

Empower your customers

  • View available time slots
  • Select preferred staff member
  • Choose multiple services
  • Add-on services and products
  • Reschedule or cancel online
  • View booking history

Automated Reminders

Reduce no-shows dramatically

  • 72-hour booking confirmation
  • 24-hour reminder via LINE/SMS
  • 2-hour day-of reminder
  • Confirmation required reply
  • Late cancellation penalty notice
  • Waitlist notification system

Payment & Deposits

Secure bookings with payment

  • Deposit collection (PromptPay/card)
  • Full payment option at booking
  • No-show penalty charging
  • Refund processing
  • Invoice generation
  • Payment receipt automation

Business Intelligence

Know your booking patterns

  • Booking rate analytics
  • No-show rate tracking
  • Peak time analysis
  • Staff utilization reports
  • Revenue per time slot
  • Customer retention metrics

Return on Investment

See the real impact on your business

Time Saved
15-30hrs
per month
Cost Savings
$9k-$18k
per year
Payback Period
30-45 days
typical timeline
Efficiency Gain
60-80%
improvement

Calculate Your Savings

15-30hrs
Hours saved monthly
= More time for growth
$9k-$18k
Saved annually
= Direct cost reduction
30-45 days
To break even
= Fast ROI

Our Process

1

Setup: Define services, staff, and availability rules

2

Configure: Set booking windows, buffer times, and pricing

3

Integrate: Connect payment gateway and calendar systems

4

Design: Customize booking flow and reminder templates

5

Test: Run pilot bookings with staff and VIP customers

6

Launch: Go live with monitoring and optimization for 30 days

Tech Stack

Calendly/Acuity SchedulingGoogle Calendar APILINE Messaging APIWhatsApp Business APIPromptPay QR generationOmise/2C2P paymentTwilio for SMS remindersMake.com / ZapierCustom booking portal

Frequently Asked Questions

What happens if a customer books during a time slot I am not actually available?

The system only shows available slots based on your calendar. If you block time in Google Calendar for a meeting, that time disappears from bookings instantly. You can also set business hours, blackout dates, and per-staff availability. The booking widget refreshes in real-time so customers never see unavailable slots.

Can customers reschedule or cancel on their own?

Yes, you control the rules. Common setup: customers can reschedule up to 24 hours before appointment. Cancellations within 24 hours forfeit deposit. Customers get a unique link to manage their booking. All changes sync to your calendar automatically and notify your team. You can also enable manual approval for changes.

How do deposits work and what if customer does not show up?

At booking, customer pays 20-50% deposit via PromptPay or card (you set the amount). Deposit is auto-refunded if they cancel with proper notice. For no-shows, you keep the deposit. System can auto-charge full service fee from card for repeated no-shows. This dramatically reduces no-shows because customers have skin in the game.

We have multiple staff members with different schedules and services. Can this handle that?

Absolutely. Each staff member has their own calendar, services they offer, and availability rules. Customers can choose specific staff or "first available". The system automatically shows only slots where the selected staff member is free. You can also set up service-staff combinations like "haircut by senior stylist" requiring specific people.

What if I want to offer different services with different durations and prices?

Easy. You define each service with duration, price, and buffer time. Hair color = 90 min + 15 min cleanup. Massage = 60 min + 10 min buffer. Customers select service, system shows time slots that fit the duration. They can book multiple services back-to-back. Total time and price calculate automatically.

Will this work with my existing POS or customer database?

Yes. We integrate with common salon/spa software like Timely, Fresha, or your custom system. If you use Google Sheets or Excel for customer records, we can sync that too. The goal is that booking data flows into your existing workflow without duplicate data entry. We can also build a simple CRM if you do not have one.

Ready to Get Started?

Let's discuss how we can help automate your business processes and save you time.

Book an Intro Call