Protect and grow your online reputation
Online reviews on Google, Facebook, Shopee, Lazada, and TripAdvisor directly impact your sales, yet most businesses struggle to request reviews, respond promptly, and monitor their reputation across platforms. Negative reviews sit unanswered while happy customers never leave feedback. Our Review & Reputation Management Automation requests reviews automatically, monitors all platforms, alerts you to negative feedback, generates response suggestions, and tracks reputation trends. Turn happy customers into advocates and manage reputation proactively.
Get more 5-star reviews
Never miss a review
Respond before damage spreads
Reply faster and better
Understand your reputation
Leverage positive reviews
See the real impact on your business
Audit: Review current ratings across platforms and response process
Setup: Configure review request flows and monitoring integrations
Connect: Link Google, Shopee, Lazada, Facebook, and other platforms
Customize: Create response templates and brand voice guidelines
Launch: Start automated requests and monitoring
Optimize: Refine timing, messaging, and response strategies based on data
Depends on platform. Google prohibits incentivized reviews. Shopee and Lazada allow discounts for "verified purchase reviews." Facebook is gray area. We configure system to comply with each platform policy. Common approach: request honestly on Google, offer incentive on e-commerce. Never pay for positive reviews - that violates all policies and damages trust.
Multi-step process: 1) AI flags suspicious reviews (competitor patterns, never-customer indicators), 2) We respond professionally and offer private resolution, 3) Document evidence review is fake, 4) Submit platform report with evidence, 5) Meanwhile, flood with authentic positive reviews to dilute impact. Platforms remove 30-50% of reported fake reviews. Proactive reputation building is best defense.
No if configured correctly. AI generates personalized drafts mentioning specific review details ("sorry your Pad Thai was too spicy" not generic "sorry for your experience"). You review and edit before sending, or auto-send for simple thank-yous. Most customers cannot tell difference between AI-drafted and human-written responses when done well. Speed matters more than perfection for reputation.
System has escalation rules. Reviews with keywords like "lawyer", "lawsuit", "food poisoning", "dangerous" trigger immediate alerts and block auto-responses. These go to manager for personalized handling. Automation handles 80% of routine reviews (thank yous, minor complaints), letting team focus on 20% that need human judgment.
Google rewards fast responses (24hr) with "typically responds within 24 hours" badge. Best practice: positive reviews within 24-48hrs, negative reviews within 4-8hrs. Automation enables this speed. Studies show businesses responding to 50%+ of reviews see 35% higher conversion than non-responders. Speed shows you care.
Yes, that is primary benefit. Most businesses get 3-5% review rate (95 of 100 customers do not leave reviews). With automation requesting at optimal time, personalized messaging, multi-channel approach, and gentle reminders, we typically increase to 12-18% review rate. That is 3-5x more reviews. More reviews = higher visibility and trust, even at same star rating.
Let's discuss how we can help automate your business processes and save you time.
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