WhatsApp Business Automation

Yes! The automation enhances the experience without changing how customers interact. They still send messages like normal. The bot responds instantly to common questions and order requests. For anything complex, it smoothly hands off to your team. Your team sees all messages in one dashboard and can jump in anytime.

Easy handoff. Customers can type "speak to human" or similar phrases to bypass automation. The system also automatically escalates when it detects confusion, complex requests, or complaints. Your team gets notified immediately and can take over the conversation. The bot stays quiet once a human is involved.

Yes, we can migrate your existing number to WhatsApp Business API to keep your customer base. However, there is a verification process (1-2 weeks) with Meta. Alternatively, we can set up a new number and run both in parallel during transition. We recommend keeping the old number for VIP customers initially.

Yes, but with WhatsApp rules. You can only send promotional messages to customers who opted in within the last 24 hours or who messaged you first. We set up broadcast lists, segment customers by preferences, and schedule campaigns. The system ensures compliance with WhatsApp policies to avoid account suspension.

Multiple options. For PromptPay, the bot generates a unique QR code for each order and sends it in chat. Customer scans, pays, and uploads slip. System auto-verifies payment and confirms order. For card payments, we send Omise/2C2P payment links. For cash, we track cash-on-delivery and update when driver confirms payment.

This is where automation shines. The bot handles unlimited concurrent conversations. 100 people can order simultaneously without delays. Your team dashboard shows all orders in real-time, prioritized by status. During peak times, the bot handles 80-90% of messages automatically, letting your team focus on fulfillment instead of typing confirmations.